Frequently Asked Questions
Everything you need to know about your beauty experience at The Beauty MRKT.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on beauty products that have been opened or tested.
Are your products cruelty-free?
We prioritize ethical beauty. A majority of our curated brands are cruelty-free and vegan; please check the individual product descriptions for specific certifications.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What should I do if my item arrives damaged?
We apologize for the inconvenience. Please contact our support team within 48 hours of delivery with photos of the damaged item, and we will arrange a replacement immediately.
How do I know which products are right for my skin type?
Each product page includes a 'Skin Type' guide. You can also use our 'Beauty Quiz' or contact our resident estheticians via live chat for personalized recommendations.